Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

We will also send email to keep you updated frequently on your order status.

How can I change specification/ delivery address/ recipient for my existing order?

We are trying to ship the items the soonest, so for any changes like:

Change of address or personal information.
Change of specifications like product, size, color.
Please send us a message at [email protected] within 12 hours.

Delivery address and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.

How can I cancel my order?

You can only cancel your order within 12 hours from purchasing time of the same day. After 12 hours we can not cancel your order.

I received an incomplete order, what should I do?

Please notify us immediately at [email protected] so we can assist you promptly.

If what missing from your order is a part of a product or an item, we will need you to send us the photo of:

The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
The product packaging showing the product.

We will check again and get back to you soon (within a reasonable period of time(1-3 business days)).

For more details see our Refund, Return Policy : https://plangraphics.com/return-refund-policy

I received the wrong item, what should I do?

If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at [email protected] so we can assist you promptly. We will need you to send us a photo of the item you received.

For more details see our Refund, Return Policy : https://plangraphics.com/return-refund-policy

I received a damaged/ defective item, what should I do?

If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at [email protected]. 

We will also need you to send us a photo/video of the item you received.

For more details see our Refund, Return Policy : https://plangraphics.com/return-refund-policy

Are there any additional fees I need to pay?

At Plangaphics, fees reflected on check out are the only fees that would be collected upon placing your order.